Travel Insurance Program FAQ
1. Does the plan meet the insurance requirements for participation in an Adventure Center trip?
Purchasing Part I provides $200,000 of Medical Expense and $1,000,000 of Medical Evacuation benefits. These limits fulfill the trip participation requirements of Adventure Center’s international trip operators.
2. Can Part I and Part II be purchased separately?
Yes, or you may purchase both for maximum protection. Part II, Trip Cancellation/Interruption, is especially important to protect your trip investment since as much as 100% of any Adventure Center program can be non-refundable if you must cancel.
3. I am traveling additional days outside an Adventure Center trip. May I purchase Part I (Medical and Evacuation) only for the days I am traveling with Adventure Center?
Yes.
4. How can I be sure I’m fully covered for each day of my trip?
Count each calendar day including BOTH the departure and return days (e.g. June 2 to June 11 is ten days).
5. May I extend my coverage to include additional independent air, land or sea arrangements that immediately precede or follow an Adventure Center trip?
Yes, as long as you include those costs and the travel days in your total premium calculation.
6. How can the Pre-Existing Condition Exclusion be waived?
The 60-day Pre-Existing Condition Exclusion can be waived for either Part if you purchase the coverage within the 14 days after the date on your Adventure Center trip confirmation letter, provided you are not disabled from travel when you enroll and pay your premium.
7. Is it safe to purchase Adventure Center Insurance online?
Yes. We work closely with our programmers to keep our forms on a highly secure ordering environment so you can enroll in our travel insurance plans with confidence. We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.
When you are ready to enroll in one of our plans, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the beginning of the page address (URL) will change from "http" to "https", to let you know you are in a secure area. Also, a key or a closed padlock icon will appear in the lower right corner of most browsers to notify you of this change. You will remain in this secure zone for the entire purchase process.
8. How will proof of insurance be sent to me?
When you enroll online, your receipt and Confirmation of Insurance will be instantly emailed to you. If you enroll by fax or mail, your Confirmation of Insurance will be sent to you via U.S. mail.
9. When I purchase with the online enrollment form, how will I know that you have accepted my purchase?
A message will be displayed confirming that your transaction has been completed. We will also send an email receipt and a Certificate of Insurance in PDF format to the email address you specified during enrollment.
10. What if I discover that I’ve entered incorrect information after completing the online enrollment form?
Send any corrections to us in writing by email, fax or mail and we will confirm the changes. When sending correspondence, please include a daytime phone number and reference your Transaction Number.
Contact Information:
| Email: | customtravel@travelinsure.com | |
| Fax: | 610-537-9843 | |
| Mail: | USI Travel Insurance Services 2950 Camino Diablo, Suite 300 Walnut Creek, CA 94597-3991 |
If the correction results in an increase in premium, please submit check or credit card payment by fax or mail. When sending credit card details, please include the number, expiration date and a statement authorizing USI Travel Insurance Services to charge the additional amount.
Please refer to the Travel Insurance Certificate for complete details on the terms, conditions, exclusions, and limitations of the plan.