Certificate of Coverage

Certificate Index

Part A—Cancel for Any Reason Waiver

Part B—Travel Insurance Coverage

Certificates of Coverage for NY and WA State Residents Only

Residents of all other states should refer to the following Certificate of Coverage:

Part A—Cancel For Any Reason Waiver

(The following Part A waiver is provided by Caravan Tours, Inc. and are not insurance benefits.)

Cancel For Any Reason Waiver

If you cancel your reservation or choose not to use travel arrangements provided in conjunction with a tour, you will be at risk of incurring charges or penalties (explained in the Terms & Conditions sections of the Caravan Tours, Inc. brochure).

This Cancel For Any Reason Waiver provides a full refund less a deductible of $100 per person for tour cancellations made for any reason whatsoever prior to departure. Cancellations made within 72 hours prior to the start of the tour, or during the tour, will be charged an additional $50 per person administrative fee. Refunds for missed days on tour are based on the actual cost of services not used, less any extra expenses incurred by Caravan Tours, and are not on a per day basis.

Important: You must purchase the Caravan Tours Travel Protection Plan with your initial deposit/payment for your trip or no later than final payment for your trip to be eligible for the Cancel For Any Reason Waiver.

This Cancel For Any Reason Waiver does not cover any airfare cancellation penalties. See Part B of this document for details on the insurance coverage for airline tickets as well as details on other insurance benefits and services covering you while on your trip.

Where to Present a Part A Claim

All Cancel For Any Reason claims must be presented as soon as possible to Caravan Tours, Inc. at the following address:

Caravan Tours, Inc.
401 North Michigan Avenue
Chicago, IL 60611
1-800-227-2826 or 1-312-321-9800

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Part B—Travel Insurance Coverage

(The following Part B insurance benefits and assistance services are provided by National Union Fire Insurance Company of Pittsburgh, PA and AIG Travel Assist.)

Pre-Existing Medical Condition Exclusion

(Applicable to Trip Cancellation, Trip Interruption, Travel Delay and Medical Expense benefits.)

The Insurer will not pay for loss or expense incurred as the result of Injury, Sickness or other condition of the Insured, a Traveling Companion, Business Partner, or an Immediate Family Member booked to travel with the Insured, which, within the 60 day period before the Insured’s coverage began: (a) first manifested itself, worsened, became acute, or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; (b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescription; or (c) required treatment by a Physician or treatment had been recommended by a Physician.

Pre-Existing Medical Condition Waiver

The Insurer will waive the Pre-Existing Medical Condition Exclusion above if the Insured meets the following conditions: (a) The Insured purchases the plan within 14 days of making his/her initial Trip payment; “Initial Trip payment” means the date the Insured made the first deposit toward the cost of his/her Trip. (b) The Insured must be medically able to travel when he/she pays his/her premium. Note: See the General Exclusions as certain medical conditions can still be excluded from coverage.

Blanket Travel Accident Insurance Coverage

Read this document with care. This document describes the benefits and basic provisions of the Policy. The Policy is the only contract under which benefits are paid.

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Definitions

“Baggage” means luggage and personal possessions, whether owned, borrowed, or rented, taken by the Insured on the Trip.

“Business Partner” means an individual who: (a) is involved with the Insured or the Insured’s Traveling Companion in a legal partnership; and (b) is actively involved in the daily management of the business.

“Children” means unmarried children of the Insured, including natural children from the moment of birth, and step, foster or adopted children from the moment of placement in the Insured’s home, under age 19 and primarily dependent on the Insured for support and maintenance. However, the age limit does not apply to a child who: (a) otherwise meets the definition of Children and (b) is incapable of self-sustaining employment by reason of mental or physical incapacity.

“Common Carrier” means any conveyance operated under a license for the transportation of passengers for hire.

“Complication of Pregnancy” means a condition whose diagnosis is distinct from pregnancy but adversely affected or caused by pregnancy. It does not include any condition associated with the management of a difficult pregnancy not consisting of a classifiable distinct Complication of Pregnancy.

“Contracted Departure Date” means the date on which the Insured is originally scheduled to leave on his/her Trip.

“Contracted Return Date” means the date on which the Insured is scheduled to return to the point where the Trip started, or to a different specified Return Destination.

“Default” means any failure of a provider of travel-related services (including any tour operator) to provide the bargained-for travel services or to refund money due the Insured.

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“Destination” means the place where the Insured expects to travel on his/her Trip.

“Domestic Partner” means an opposite or a same-sex partner who is at least 18 years of age and has met all of the following requirements for at least 6 months: (a) resides with the Insured; (b) shares financial assets and obligations with the Insured. The Insurer may require proof of the Domestic Partner relationship in the form of a signed and completed Affidavit of Domestic Partnership.

“Experimental or Investigative” means treatment, a device or prescription medication which is recommended by a Physician, but is not considered by the medical community as a whole to be safe and effective for the condition for which the treatment, device or prescription medication is being used, including any treatment, procedure, facility, equipment, drugs, drug usage, devices, or supplies not recognized as accepted medical practice, and any of those items requiring federal or other governmental agency approval not received at the time services are rendered.

“Hospital” means a place that: (a) holds a valid license; (b) is run mainly for the care and treatment of sick or injured persons as inpatients; (c) has a staff of one or more Physicians available at all times; (d) provides 24-hour nursing service and has at least one registered nurse on duty at all times; (e) has organized diagnostic and surgical facilities, either on the premises or on a contract basis with another Hospital; and (f) is not mainly a clinic, or facility for nursing, rest or convalescence, or a place for the aged.

“Immediate Family Member” means the Insured’s or Traveling Companion’s spouse, Domestic Partner, child, spouse’s child, daughter-in-law, son-inlaw, brother, sister, mother, father, grandparents, grandchild, step-brother, step-sister, step-parents, parents-in-law, brother-in-law, sister-in-law, aunt, uncle, niece, nephew, legal guardian, or legal ward.

“Inclement Weather” means (1) with respect to an Insured who is traveling via Common Carrier, any severe weather condition which delays the scheduled arrival or departure of a Common Carrier; or (2) with respect to an Insured who is traveling via Private/Non-Commercial Automobile Transportation, any severe weather condition which prevents an Insured from reaching the Destination.

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“Injury” means a bodily injury caused by an accident occurring while the Policy is in force as to the Insured whose injury is the basis of a claim, and resulting directly and independently of all other causes of loss covered by the Policy. The injury must be verified by a Physician.

“Insured” means the eligible person who has elected to participate in this insurance plan and who has paid the appropriate premium. “Insurer” means National Union Fire Insurance Company of Pittsburgh, PA.

“Medically Necessary” means that a treatment, service, or supply: (a) is essential for diagnosis, treatment, or care of the Injury or Sickness for which it is prescribed or performed; (b) meets generally accepted standards of medical practice; (c) is ordered by a Physician and performed under his or her care, supervision, or order; and (d) is not primarily for the convenience of the Insured, Physician, other providers, or any other person.

“Natural Disaster” means a flood, hurricane, tornado, earthquake, or blizzard that is due to natural causes.

“Physician” means a licensed practitioner of the healing arts including accredited Christian Science Practitioners, acting within the scope of his/her license. The treating Physician may not be the Insured, Immediate Family Member, or a traveling Companion.

“Private/Non-Commercial Automobile” means a self-propelled private passenger motor vehicle with four or more wheels which is of a type both designed and required to be licensed for use on the highways of any state or country, that is rented or owned by the Insured. Private/Non-Commercial Automobile includes, but is not limited to, a sedan, station wagon, jeeptype vehicle or a motor vehicle of the pickup, panel, van, camper or motor home type. Private/Non-Commercial Automobile does not include a mobile home or any motor vehicle which is used in mass or public transit.

“Reasonable Additional Expenses” means any expenses for meals and lodging which were necessarily incurred as the result of a Travel Delay and which are not provided by the Common Carrier or any other party free of charge.

“Reasonable and Customary Charges” means an expense which: (a) is charged for treatment, supplies, or medical services Medically Necessary to treat the Insured’s condition; (b) does not exceed the usual level of charges for similar treatment, supplies or medical services in the locality where the expense is incurred; and (c) does not include charges that would not have been made if no insurance existed. In no event will the Reasonable and Customary Charges exceed the actual amount charged.

“Return Destination” means the place to which the Insured expects to return from his/her Trip.

“Sickness” means an illness or disease diagnosed or treated by a Physician.

“Strike” means a stoppage of work (a) announced, organized, and sanctioned by a labor union and (b) which interferes with the normal departure and arrival of a Common Carrier. Included in the definition of Strike are work slowdowns and sickouts.

“Traveling Companion” means a person or persons with whom the Insured has coordinated travel arrangements and intend to travel with during the Trip. A group or tour leader is not considered a Traveling Companion, unless the Insured is sharing room accommodations with the group or tour leader.

“Travel Supplier” means Caravan Tours, Inc. who provides pre-paid travel arrangements for the Insured’s Trip.

“Trip” means: (a) with respect to travel via Common Carrier, the period of time between the contracted departure date and the contracted return date for which prepaid travel arrangements are arranged by or purchased through the Travel Supplier. (Flights to reach or depart the Destination are included. A Trip includes any additional time period between connecting flights to reach or depart the Destination.); (b) with respect to travel via Private Non-Commercial Automobile, the period of time between the date the Insured departs on his or her trip and the date he or she reaches the Return Destination, (c) the Trip does not exceed 180 days.

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Individual Eligibility Effective and Termination Dates

Eligibility: Persons eligible for insurance under the Policy are any travelers who purchase insurance through the Travel Supplier who accepts coverage and pays the premium, anytime up to final trip payment.

Effective Date: The Trip Cancellation benefit will be effective: (a) at 12:01 a.m. on the date after the premium is paid to the Travel Supplier. All other coverages will begin on the later of: (a) the date and time the Insured starts his/her Trip, or (b) the scheduled date of departure to the departure point defined by the Travel Supplier.

The duration of coverage shall be extended under the following conditions: (a) when the Insured commences travel from his/her origination point within 7 days before the commencement of the sea/land arrangements, coverage shall apply from the time of departure from the originating point; (b) if the Insured returns to his/her origination point within 7 days after the completion of the sea/land arrangements, coverage shall apply until the time of return to the origination point.

Termination Date: All coverage ends on the earlier of: (a) the date the Trip is completed; (b) the scheduled Contracted Return Date; (c) the Insured’s arrival at the Return Destination on a round Trip, or the Destination on a one-way Trip; or (d) the cancellation date of the Trip covered by the Policy.

Extension of Coverage: All coverage under the Policy will be extended, if: (a) the Insured’s entire Trip is covered by the Policy; and (b) the Insured’s return is delayed by unforeseeable circumstances beyond his/her control. If coverage is extended for the above reasons, coverage will end on the earlier of: (a) the date the Insured reaches his/her Return Destination; or (b) seven days after the date the Trip was scheduled to be completed.

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General Exclusions

These exclusions apply to all benefits. In addition to any exclusions which apply to a particular benefit (called “Additional Exclusions”), the Policy does not cover loss caused by or as a result of: (a) intentionally selfinflicted Injury or any attempt at an intentionally self-inflicted injury, suicide, or attempted suicide by the Insured, Immediate Family Member, Traveling Companion or Business Partner (while sane, in Colorado and Missouri); (b) pregnancy or childbirth, or elective abortion, other than the Complications of Pregnancy; (c) participation in professional, semiprofessional, organized or interscholastic team sports athletic events, motor sport, or motor racing, including training or practice for the same; (d) mountain climbing; (e) war or act of war, whether declared or not, civil disturbance, riot, or insurrection; (f) military duty or service, except for being called into active military service to provide aid or relief in the event of a Natural Disaster; (g) operating or learning to operate any aircraft, as student, pilot, or crew; (h) air travel on any air-supported device, other than a regularly scheduled airline or air charter company; (i) loss or damage caused by detention, confiscation, or destruction by customs; (j) any unlawful acts, committed by the Insured, Immediate Family Member, or a Traveling Companion, whether insured or not (not applicable to residents of Florida); (k) mental, psychological or nervous disorders including, but not limited to, anxiety, depression, neurosis or psychosis; (l) alcohol or substance abuse or treatment for same; (m) medical treatment during or arising from a Trip undertaken for the purpose or intent of securing medical treatment or traveling expressly for the purpose of obtaining medical treatment; (n) elective or non-emergency treatment or surgery, except for any necessary treatment or surgery due to covered Injury or Sickness; (o) Experimental or Investigative treatment or procedures; or (p) an Injury or Sickness which occurs at a time when this coverage is not in effect.

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Trip Cancellation and Interruption

The Insurer will pay this benefit up to the Maximum Limit shown on the Schedule of Benefits, if a Trip is canceled or interrupted for the Insured due to any of the following unforeseen circumstances:

  1. Sickness, Injury or death of an Insured, Immediate Family Member, Traveling Companion, or Business Partner. Injury or Sickness must be so disabling as to reasonably cause a Trip to be canceled or interrupted;
  2. Inclement Weather causing delay or cancellation of travel;
  3. Strike resulting in complete cessation of travel services at the point of departure or Destination;
  4. the Insured’s or a Traveling Companion’s principal residence being made uninhabitable by fire, flood, or similar Natural Disaster, vandalism, or burglary;
  5. the Insured or a Traveling Companion being subpoenaed, required to serve on a jury, hijacked, or quarantined;
  6. the Insured or a Traveling Companion being called into active military service to provide aid or relief in the event of a Natural Disaster;
  7. the Insured or Traveling Companion is directly involved in an automobile accident, while en route to departure;
  8. a documented theft of the Insured’s or a Traveling Companion’s passports or visas;
  9. the Insured or a Traveling Companion is obligated to a transfer of 250 or more miles by the employer with whom the Insured is employed on the effective date of the Insured’s Trip Cancellation coverage which requires the Insured’s principal residence to be relocated; or
  10. the Insured or a Travel Companion is terminated or laid off through no fault of his or her own, provided that he or she has been an active employee for the same employer for at least 2 years.

Trip Cancellation Benefits: The Insurer will reimburse the Insured for this benefit up to the Maximum Limit shown on the Schedule of Benefits for Trips that are canceled before the scheduled Contracted Departure Date due to the unforeseen circumstances listed at the beginning of this section. The Insurer will reimburse forfeited, nonrefundable prepaid deposits or payments for air line arrangements.

Trip Interruption Benefits: The Insurer will reimburse the Insured for this benefit up to the Maximum Limit shown on the Schedule of Benefits for Trips that have been interrupted or delayed due to the unforeseen circumstances listed at the beginning of this section. The Insurer will reimburse for the following:

  1. additional transportation expenses incurred by the Insured, either (i) to the Return Destination; or (ii) from the place that the Insured left the Trip to the place that the Insured may rejoin the Trip; or
  2. additional transportation expenses incurred by the Insured to reach the original Trip Destination if the Insured is delayed, and leaves after the Contracted Departure Date; or
  3. additional transportation expenses incurred by the Insured to join or rejoin the Trip if the Insured’s Common Carrier’s departure is delayed by a mechanical breakdown.

However, the benefit payable under (c), above will not exceed the cost of economy airfare (or first class if the Insured’s original tickets were first class) by the most direct route, less any refunds paid or payable.

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Additional Exclusions: In addition to the General Exclusions, Trip Cancellation and Trip Interruption benefits are not provided for losses caused by or as a result of: (a) travel arrangements canceled by an airline, cruise line, or tour operator, except as provided elsewhere in the Policy; (b) changes by the Insured, an Immediate Family Member, or Traveling Companion, for any reason; (c) financial circumstances of the Insured, an Immediate Family Member, or a Traveling Companion; (d) any business or contractual obligations of the Insured, an Immediate Family Member or a Traveling Companion, for any reason; (e) any government regulation or prohibition; (f) an event which occurs prior to the Insured’s coverage Effective Date; (g) failure of any tour operator, Common Carrier, person or agency to provide the bargained-for travel arrangements. Requirements in the Event of a Cancellation or Interruption: The Insured must contact the Worldwide Assistance Center at 1-866-346-1803 or 1-715-342-3541 (collect) for assistance as soon as reasonably possible after he/she knows the Trip is going to be canceled or interrupted. Failure to do so may affect coverage. The Insured must provide the Insurer documentation of the cancellation or interruption and proof of the expenses incurred. The Insured must provide proof of payment for the Trip such as canceled check or credit card statements, proof of refunds received, copies of applicable tour operator or Common Carrier cancellation policies, and any other information reasonably required to prove the loss. Claims involving loss due to Sickness, Injury, or death require signed patient (or next of kin) authorization to release medical information and an attending physician’s statement. The Insured must provide the Insurer with all unused air, rail, cruise, or other tickets if he/she is claiming the value of those unused tickets.

Requirements in the Event of a Cancellation or Interruption: The Insured must contact the Worldwide Assistance Center at 1-866-346- 1803 or 1-715-342-3541 (collect) for assistance as soon as reasonably possible after he/she knows the Trip is going to be canceled or interrupted. Failure to do so may affect coverage. The Insured must provide the Insurer documentation of the cancellation or interruption and proof of the expenses incurred. The Insured must provide proof of payment for the Trip such as canceled check or credit card statements, proof of refunds received, copies of applicable tour operator or Common Carrier cancellation policies, and any other information reasonably required to prove the loss. Claims involving loss due to Sickness, Injury, or death require signed patient (or next of kin) authorization to release medical information and an attending physician’s statement. The Insured must provide the Insurer with all unused air, rail, cruise, or other tickets if he/she is claiming the value of those unused tickets.

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Travel Delay

If the Trip is delayed for more than 12 hours the Insurer will reimburse the Insured for Reasonable Additional Expenses incurred up to $100 a day up to the Maximum Limit shown on the Schedule of Benefits until travel becomes possible. Incurred expenses must be accompanied by receipts. This benefit is payable for only one delay per Insured, per Trip. Travel Delay must be caused by: (a) the Insured being involved in a traffic accident while en route to a departure; (b) carrier-caused delay; (c) lost or stolen passports, travel documents, or money; (d) quarantine; (e) being hijacked; (f) Injury or Sickness of the Insured, Immediate Family Member, Traveling Companion or Business Partner; (g) Inclement Weather which prohibits Common Carrier departure; or (h) Natural Disaster.

Requirements in the Event of a Delay: The Insured must call the Worldwide Assistance Center at 1-866-346-1803 or 1-715-342-3541 (collect) for assistance as reasonably soon as possible after he/she knows his/her Trip is going to be delayed more than 12 hours. Failure to do so may affect coverage.

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Loss of Baggage and Personal Effects

The Insurer will reimburse this benefit, up to the Maximum Limit shown on the Schedule of Benefits for loss, theft, or damage to the Insured’s Baggage, passports and visas during the Insured’s Trip. The Insurer will also pay for loss due to unauthorized use of the Insured’s credit cards, if the Insured has complied with all credit card conditions imposed by the credit card companies.

Continuation of Coverage: If the covered Baggage, passports, and visas are in the charge of a Common Carrier, and delivery is delayed, this coverage will continue until such property is delivered to the Insured. This coverage does not include loss caused by the delay.

Property Not Covered: The Insurer will not pay for damage or loss of: (a) animals; (b) bicycles (except when checked with a Common Carrier); (c) motor vehicles, aircraft, and other conveyances; (d) artificial limbs, false teeth, any type of eyeglasses, sunglasses, contact lenses, or hearing aids; (e) keys, tickets, money, currency, postal and money orders, notes, securities, stocks and bonds, accounts, bills, deeds, or other evidences of debt, stamps, food stamps credit cards (except as noted above), and other travel documents (except passports and visas); (f) property used in trade, business or for the production of income. (g) property shipped as freight, or shipped prior to the Contracted Departure Date; or (h) contraband.

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Special Limitation: The Insurer will not pay more than $500 for the first item and thereafter no more than $250 per item up to the Maximum Limit shown on the Schedule of Benefits. The Insurer will not pay more than $500 aggregate on all losses to: jewelry, watches, furs, cameras and camera equipment, camcorders, sporting equipment, computers, and other electronic devices. Items over $150 must be accompanied by original receipts. If receipts are not provided, benefits will be reduced.

Additional Exclusions: In addition to the General Exclusions, the Insurer will not pay this loss caused by or as a result of: (a) defective materials or craftsmanship; (b) normal wear and tear; (c) deterioration; or (d) rodents, animals, or insects.

Requirements in the Event of a Loss: The Insured must: (a) report theft losses to police or other local authorities as soon as possible; (b) take reasonable steps to protect his/her Baggage from further damage and make necessary and reasonable temporary repairs. The Insurer will reimburse the Insured for those expenses. The Insurer will not pay for further damage if the Insured fails to protect his/her Baggage; (c) allow the Insurer to examine the damaged Baggage and/or the Insurer may require the damaged item to be sent in the event of payment; (d) send sworn proof of loss as soon as possible from date of loss, providing amount of loss, date, time, and cause of loss, and a complete list of damaged/lost items; or (e) in the event of theft or unauthorized use of the Insured’s credit cards, the Insured must notify the credit card company immediately to reduce his/her loss. Benefits for Baggage and Personal Effects will be the excess of any amount paid or payable by a Common Carrier or other third party responsible for the loss.

Baggage Delay

The Insurer will reimburse up to the Maximum Limit shown on the Schedule of Benefits for the cost of necessary personal effects purchased by the Insured during the Trip, if the Insured’s Baggage is delayed or misdirected for more than 24 hours. Incurred expenses must be accompanied by receipts. This benefit does not apply if Baggage is delayed after the Insured reaches his/her Return Destination. If the Baggage is delayed after the Insured has reached his or her Destination and the Common Carrier makes a charge for delivery, the Company will reimburse the reasonable cost to deliver the Insured’s Baggage to his/her Return Destination or residence, up to $25.

Requirements in the Event of a Loss: The Insured must provide documentation of the delay or misdirection of Baggage by the Common Carrier and receipts for the emergency purchases.

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Medical Expense

The Insurer will pay this benefit up to the Maximum Limit shown on the Schedule of Benefits. The Insurer will pay for Reasonable and Customary Charges for Medically Necessary expenses incurred by the Insured within one year from the date of Injury or Sickness, provided initial treatment was received during the Trip. The Injury must occur or Sickness must begin while the Insured is covered by the Policy.

Covered Expenses: The Insurer will pay for: (a) medical and surgical services of a Physician; (b) professional nursing care; (c) Hospital charges; (d) Xrays; (e) ambulance services; (f) prosthetic devices; and (g) medication or drugs administered by a Physician. Physical therapy will be covered up to 90 days after the Insured reaches his/her Return Destination. The Insurer will pay emergency dental treatment only during a Trip. Dental coverage does not apply if treatment or expenses are incurred after the Insured has reached his/her Return Destination, regardless of the reason. The treatment must be given by a Physician or dentist. benefits payable will not exceed Reasonable and Customary Charges for similar services in the geographic area in which the services were rendered. Additional Exclusions: In addition to the General Exclusions, coverage is not provided for: (a) routine physical examinations; (b) mental health care; (c) replacement of hearing aids, eye glasses, contact lenses, sunglasses, and artificial teeth; (d) routine dental care; (e) any service provided by the Insured, an Immediate Family Member, or Traveling Companion; or (f) amounts paid or awarded under any workers’ compensation disability benefit or similar law. If the Insured is covered by any other group, blanket health, accident insurance, or assistance plan, and would, as a result, receive total benefits in excess of the expenses actually incurred, the benefits the Insurer will pay will be reduced by such excess.

Requirements in the Event of a Loss: The Insured must provide the Insurer with: (a) all medical bills and reports for medical expenses claimed; and (b) a signed patient authorization to release medical information to the Insurer.

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Emergency Medical Evacuation

The Insurer will pay this benefit up to the Maximum Limit shown on the Schedule of Benefits. The Worldwide Assistance Center will arrange for emergency medical transportation services required by the Insured as the result of any Injury or emergency Sickness during a Trip.

Covered Expenses: The Insurer will pay:

  1. Reasonable and necessary charges required for evacuation to the nearest adequate medical facility or home if medically required. This service will be arranged only if the Insured’s Physician determines that adequate medical treatment is not locally available;
  2. Reasonable and necessary charges for services for transportation of the Insured’s remains to his/her place of residence if he/she dies during a Trip. Services must be provided by a provider designated by the Worldwide Assistance Center. Timely notification by the Insured to the Worldwide Assistance Center is required, with regard to emergency evacuation.

Additional Benefits: In addition to the above covered expenses, the Insurer will pay the following benefits:

  1. Return Airfare: If the Insurer has previously evacuated an Insured to a medical facility, the Insurer will pay his/her airfare costs from that facility to the Insured’s Return Destination, within one year from the Insured’s original Contracted Return Date, less refunds from the Insured’s unused transportation tickets. Airfare costs will be economy, or first class if the Insured’s original tickets are first class. This benefit is available only if it is not provided under another coverage in the Policy.
  2. Bedside Visit: If the Insured is hospitalized for more than 7 days following a covered emergency evacuation, the Insurer will pay (subject to the limitations set out herein) expenses to bring one person chosen by the Insured to and from the Hospital or other medical facility where the Insured is confined if the Insured is alone. Such expenses shall not exceed the cost of one round-trip economy airfare ticket.
  3. Return of Children: If the Insured is unable to travel due to a covered emergency evacuation, the Insurer will pay (subject to the limitations set out herein) to return any of the Insured’s Children who were accompanying the Insured when the Injury or emergency Sickness occurred back to the Insured’s residence in the United States or Canada, including the cost of an attendant, if necessary. Such expenses shall not exceed the cost of a one-way economy airfare ticket for each person, less the value of any applied credit from any unused return travel tickets.

Requirements in the Event of a Loss: The Insured must call the Worldwide Assistance Center at 1-866-346-1803 or 1-715-342-3541 (collect) prior to arranging emergency medical transportation. Failure to do so may affect coverage.

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Accidental Death and Dismemberment

The Insurer will pay this benefit up to the Maximum Limit shown on the Schedule of Benefits if: (a) the Insured is injured in an accident which happens while he/she is on a Trip and covered under the Policy; and (b) he/she suffers one of the losses listed below, within 365 days of the accident. The Principal Sum is shown on the Schedule of Benefits. The Insurer will not pay more than the Principal Sum for all losses due to the same accident.

Loss Percentage of Principal Sum Payable
Life 100%
Both hands or feet, or sight of both eye 100%
One hand and one foot 100%
One hand or one foot and sight of one eye 100%
One hand 50%
One foot 50%
Sight of one eye 50%

Schedule of Benefits for all losses due to the same accident. If the Insured suffers more than one loss from an accident, the Insurer will pay only for the loss with the larger benefit. Loss of a hand or foot means complete severance at or above the wrist or ankle joint. The Insurer will not pay more than 100% of the Principal Sum for all losses due to the same accident. Loss of sight of an eye means complete and irrecoverable loss of sight.

Additional Exclusion: In addition to the General Exclusions, the Insurer will not pay for loss caused by or resulting from Sickness or disease of any kind.

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Payment of Claims

Claim Procedure - Notice of Claim: The Insured must call the Claims Department as soon as reasonably possible, and be prepared to provide: (a) the benefit provision(s) that are the basis of the claim (i.e. Medical Expenses), (b) the name of the company that arranged the Trip (i.e., tour operator, cruise line, or charter operator), (c) the Trip dates and (d) the amount that the Insured paid for the Trip. A claim form will be completed for the Insured to review and sign along with a list of items the Insured must attach to substantiate the loss. The completed form and any attachments should be returned to: Claims Department, P. O. Box 47, Stevens Point, Wisconsin 54481 [Call: 1-866-346-1803 or 1-715-342- 3541 (collect) for assistance.] All California claims will be administered by Mercury Claims Administrator Services, LLC.

Claim Procedures - Proof of Loss: The claim forms must be sent back to the Claims Department no more than 90 days after a covered loss occurs or ends, or as soon as reasonably possible thereafter. All claims under the Policy must be submitted to the Claims Department no later than one year after the date of loss or insured occurrence or as soon as reasonably possible. If the Claims Department has not provided claim forms within 15 days after the notice of claim, other proofs of loss should be sent to the Claims Department by the date claim forms would be due. The proof of loss should include written proof of the occurrence, type and amount of loss, the Insured’s name, the participating organization name, and the policy number.

Payment of Claims - When Paid: Claims will be paid as soon as the Claims Department receives complete proof of loss and verification of age.

Payment of claims – To Whom Paid: benefits paid on account of an Insured’s death will be paid to the beneficiary he/she has chosen. This choice must be in writing and filed with the Insurer, or filed with the Insurer or Insurer’s administrator if Insurer has agreed in advance. If the Insured has not chosen a beneficiary, or if there is no beneficiary alive when he/she dies, Insurer will pay this benefit: (a) To his/her spouse, if living. (b) If there is none, in equal shares to his/her living children. (c) If there are none, in equal shares to his/her living parents. (d) If there are none, in equal shares to his/her living brothers and sisters. (e) If there are none, to his/her estate.If a benefit is payable to a minor or other person who is incapable of giving a valid release, the Insurer may pay up to $1,000 to a relative by blood or connection by marriage who has assumed care or custody of the minor or responsibility for the incompetent person’s affairs. Any payment Insurer makes in good faith fully discharges Insurer to the extent of that payment. All other benefits will be payable to the Insured. However, if he/she has assigned his/her benefits, Insurer will honor the assignment, if Insurer has a signed copy of the assignment. A payment made pursuant to such an assignment shall discharge Insurer from further liability under the Policy to the extent of such payment. Under no circumstances shall Insurer be responsible for the validity or sufficiency of any such assignment.

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General Provisions

Acts of Agents: No agent or any person or entity has authority to accept service of the required proof of loss or demand arbitration on the Insurer’s behalf nor to alter, modify, or waive any of the provisions of the Policy.

Autopsy: The Insurer at its own expense, may require an autopsy where permitted by law.

Concealment or Fraud: The Insurer does not provide coverage for the Insured if the Insured has intentionally concealed or misrepresented any material fact or circumstance relating to the Policy or claim. Insurer’s Recovery Rights: In the event of a payment under the Policy, the Insurer is entitled to all rights of recovery that the Insured, or the person to whom payment was made, has against another. The Insured must sign and deliver to the Insurer any legal papers relating to that recovery, do whatever is necessary to help the Insurer exercise those rights, and do nothing after the loss to harm the Insurer’s rights. When an Insured has been paid benefits under the Policy but also recovers from another policy, the amount recovered from the other policy shall be held in trust for the Insurer by the Insured and reimbursed to the Insurer the extent of the Insurer’s payment. This provision does not apply in North Carolina or where prohibited by law.

Legal Actions: No one may sue for benefits less than 60 days after due proof of loss is submitted, nor more than 3 years (or the minimum period of time permitted by state law, if greater; 5 years in FL) after the date claim forms are due.

Payment of Premium: Coverage is not effective unless all premium due has been paid.

Termination of the Policy: Termination of the Policy will not affect a claim for loss which occurs while the Policy is in force.

Transfer of Coverage: Coverage under the Policy cannot be transferred by the Insured to anyone else.

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State Notifications

Notice to California residents: The plan contains disability insurance benefits or health insurance benefits, or both, that only apply during your covered Trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan.

Notice to Florida residents: The benefits of the Policy providing your coverage are governed primarily by the law of a state other than Florida.

Notice: Your homeowner’s policy, if any, may provide coverage for loss of personal effects provided by any Baggage/Personal Effects coverage provided by this Policy. This insurance is not required in connection with the Insured’s purchase of travel tickets.

The definition of “Hospital” applicable to residents of Florida is as follows: Hospital means a facility that: (a) is operated according to law for the care and treatment of injured people; (b)has organized facilities for diagnosis and surgery on its premises or in facilities available to it on a prearranged basis or is accredited by the Joint Commission on the Accreditation of Hospitals, the American Osteopathic Association, or the Commission on the Accreditation of Rehabilitative Facilities; (c) has 24 hour nursing service by registered nurses (R.N.s); and (d) is supervised by one or more Physicians. A Hospital does not include: (a) a nursing, convalescent or geriatric unit of a hospital when a patient is confined mainly to receive nursing care; (b) a facility that is, other than incidentally, a rest home, nursing home, convalescent home or home for the aged; nor does it include any ward, room, wing, or other section of the hospital that is used for such purposes; or (c) any military or veterans hospital or soldiers home or any hospital contracted for or operated by any national government or government agency for the treatment of members or ex-members of the armed forces.

For inquiries, information about coverage or for assistance in resolving complaints call the Worldwide Assistance Center at 1-866-346-1803 or 1- 715-342-3541 (collect).

Notice to New York residents: This is not your insurance policy. To obtain your state-specific insurance policy, please contact Caravan Tours.

Notice to Texas residents: The Policy may provide a duplication of coverage already provided by the Insured’s personal auto insurance, homeowner’s, personal liability policy, or other source of coverage.

Notice to Washington residents: This is not your insurance policy. To obtain your state-specific insurance policy, please contact Caravan Tours.

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Trade Sanction Notice

Any payments under this Policy will only be made in full compliance with all United States of America economic or trade sanction laws or regulations, including, but not limited to, sanctions, laws and regulations administered and enforced by the U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”). Therefore, any expenses incurred or claims made involving travel that is in violation of such sanctions, laws and regulations will not be covered under this Policy. For more information, you may consult the OFAC internet website at www.treas.gov/offices/enforcement/ofac/.

Worldwide Assistance Center

The following benefits are service benefits only, not insurance benefits. Any costs incurred for these services will be the responsibility of the Insured, unless specifically covered elsewhere under the Policy.

24-Hour Medical Assistance

24-Hr Travel Assistance

The above services provided by the Worldwide Assistance Center are noninsurance services through AIG Travel Assist.

Preferred Provider Network - Make sure you call the Worldwide Assistance Center at 1-866-346-1803 or 1-715-342-3541 (collect) before you seek medical care while traveling. Where available, we can arrange direct payment to a member of our preferred medical network, saving you the time and paperwork associated with reimbursement of medical expenses. Our assistance coordinators also can help you locate the nearest and most appropriate medical provider, monitor your care, and provide updates to your family and/or employer

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