Frequently Asked Questions

Here are some Frequently Asked Questions about Travel Protection Plans:

Please note that a final claims determination is made based upon the policy provisions, and the written documentation we receive with your claim submission.

Index

  1. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Caravan Tours, Inc. Travel Protection Plan?
  2. What happens if my flight is delayed or canceled?
  3. What if bad weather is predicted where I plan to travel? Will the Caravan Tours, Inc. Travel Protection Plan cover me if I cancel my Trip?
  4. What can I do if I lose my passport or visa close to the departure date of my Trip?
  5. What happens if my bags do not arrive at my destination when I do? What do I do?
  6. If I require medical care while on my Trip, are my medical bills covered?
  7. How do I file a claim?
  8. Does the plan cover my frequent flyer miles?

Frequently Asked Questions

1. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Caravan Tours, Inc. Travel Protection Plan?

Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The plan excludes your Pre-Existing Conditions and those of a Traveling Companion or an Immediate Family Member traveling with you. Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. Click here for complete details about Pre-Existing Conditions.

IMPORTANT! The plan exclusion for Pre-Existing Conditions will be waived if:

  1. Caravan Tours, Inc. receives your plan payment within 14 days of the initial deposit/ payment for your Trip; and
  2. you are not already disabled from travel at the time Caravan Tours, Inc. receives your plan payment.
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2. What happens if my flight is delayed or canceled?

Caravan Tours, Inc. Travel Protection Plan covers you in several ways. If your flight is canceled due to inclement weather, mechanical breakdown or an organized labor strike, you can take a later flight and you will be reimbursed up to $100 per day to a maximum of $500 for the cost of any unused land or water travel arrangements. Click here for complete details of this benefit.

You will also be reimbursed up to $100 per day to a maximum of $500 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. Click here for complete details of this benefit.

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3. What if bad weather is predicted where I plan to travel? Will the Caravan Tours, Inc. Travel Protection Plan cover me if I cancel my Trip?

The Caravan Tours, Inc. Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.

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4. What can I do if I lose my passport or visa close to the departure date of my Trip?

Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.

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5. What happens if my bags do not arrive at my destination when I do? What do I do?

The Caravan Tours, Inc. Travel Protection Plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $100 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.

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6. If I require medical care while on my Trip, are my medical bills covered?

The Caravan Tours, Inc. Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. We even cover medical expenses for up to 1 year after your injury or illness. If you must be medically evacuated to another facility or home, these costs are covered as well. Click here for complete details of this coverage.

The Caravan Tours, Inc. Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. Click here for complete details of this service.

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7. How do I file a claim?

To file a claim, call the Claims Administrator at 1-866-346-1803 or 1-715-342-3541. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s).

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8. Does the plan cover my frequent flyer miles?

Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.

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If you have a specific question about the Caravan Tours, Inc. Travel Protection Plan, please contact the Worldwide Assistance Center at (866) 346-1803 (toll free) or (715) 342-3541 (collect).